At the moment it doesn't work. I am waiting for a response from their technical service for remote troubleshooting. Otherwise, delivery times were respected. The protection of the equipment inside the package could have been strengthened. I hope a solution can be found.

I am writing to address significant issues with the tea granule filling machine recently purchased from your company. The machine fails to meet agreed quality standards and does not accurately fill tea granules according to weight specifications. One out of the four machines received was in poor condition. I followed the provided instructions diligently, but the machine's performance is unsatisfactory, causing production delays and financial losses. I request: Full refund and return of equipment. Repair or replacement of faulty machine. Compensation for production delays. Attached is a video illustrating the issues encountered. Please acknowledge receipt and provide a prompt resolution plan. I'm being honest with you, I'm surprised by the underestimation of customers by sending them machines that are not suitable for something just junk . I'm in big trouble at the company and my career is ahead I bought scrap machines and the company's production is delayed .Note The first use